pgpg9 Responsible Gaming — Put Your Life First
Gaming should be for fun. You can access self-control tools, limits, and support on pgpg9 at any time.
Keep Gaming as Entertainment
At pgpg9, the wellbeing of our players is one of our top priorities. We believe online gaming is designed for fun, relaxation, and entertainment. However, we understand that any type of gaming can lead to problems when played without control.
That is why pgpg9 provides tools to help every player stay in control. This page clearly explains the warning signs of problem gambling, the limit tools available to you, and how to get help. Always remember that gaming is entertainment, not a way to earn income.
Age Restriction
You must be 21 or older to play on pgpg9. Gaming by underage persons is strictly prohibited. Please protect against the risk of underage persons in your environment gaining access.
Protective Tools We Provide
Deposit Limits
You can set your own daily, weekly, or monthly deposit limit. If you want to loosen the limit after setting it, a waiting period applies before it takes effect, helping you manage any changes you want to make.
Time-Out
If you feel burnt out while playing, you can take a temporary break (Time-out) from gaming for 1 day up to 6 weeks. During that period, you cannot log in to your account.
Self-Exclusion
If you feel gaming has become a problem, you can request to close your account for a period of 30 days to 6 months or longer. Contact our Support Team.
Play Time Tracking
You can check your play time records to stay aware of how long you have been gaming. You can receive alerts when you exceed a set time to avoid playing for too long.
24/7 Support
If you need help with gaming-related issues, you can reach us at any time via 24/7 Live Chat (Myanmar language) or by emailing [email protected].
Account Security
We protect your account with SSL encryption and strict Identity Verification. No one else can access your account.
Warning Signs of Problem Gambling
If any of the following signs apply to you, gambling may have become a problem. If one or more of these points apply, please contact our Support Team.
Continuing to play to try to win back money you have lost
Hiding your gambling from family or friends because you do not want them to know
Borrowing money or selling belongings to fund your gambling
Feeling frustrated or angry when things go badly, and only focusing on getting back to play
Neglecting work, studies or your health because of gambling
Being unable to stop gambling even after deciding to cut back
How to set limits
Log in to your account
Log in to your account via pgpg9 Login and go to Account Settings.
Select the "Responsible Gaming" section
Find the Responsible Gaming section in Settings and choose the tool you want — deposit limit, session time limit, or time-out period.
Set the amount / period and confirm
Enter the amount or period you want to limit and confirm. It takes effect immediately once set.
Self-exclusion is handled by the Support Team
For longer self-exclusion periods, you cannot change this yourself — contact us via Live Chat or at [email protected] to request it. Our team is available 24/7 to help.
Deposit limit details
- Daily limit — takes effect immediately once set
- Weekly limit — takes effect immediately once set
- Monthly limit — takes effect immediately once set
- Lowering your limit — takes effect immediately
- Raising your limit — takes effect after 7 days
Questions you can use to check yourself
Use these questions to check whether you have good control over your gambling. If you answer "Often" to more than 3 questions, please contact Support.
| Question | Often | Sometimes | Never |
|---|---|---|---|
| Do you find yourself playing longer than you planned? | |||
| Do you keep playing to try to win back losses? | |||
| Do you feel angry or anxious when you do not have enough money to play? | |||
| Have you tried to cut back or stop gambling but been unable to? | |||
| Has gambling caused problems with your family or at work? |
* This table is a sample self-check tool only. It is not a medical assessment.
Protection for minors
You must be 21 or older to register and play on pgpg9. We enforce this rule strictly. If we suspect that a minor is accessing a player's account, we reserve the right to suspend that account immediately.
Parents and guardians — install Parental Control software on your computers, phones and tablets. Tools are available to block access to gambling sites, and you can talk to your family about online safety. Never share your pgpg9 login credentials with anyone, including your children.
If you have any questions about this, you can reach us through our 24/7 Live Chat (Myanmar language).
Family protection
Play where children cannot access your device. Keep your login details secure. Follow the 21+ rule together.
Play safe — pgpg9 is here for you
If you need help with gambling control, reach out right away. Our team is available 24/7 in Myanmar language.
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